Terms and conditions

Last updated: 11 November 2026

These terms apply when you use japanesefilm.club, create an account, buy cinema tickets, rent or buy films to watch online, or order from our shop. Please read them before you buy. Nothing in these terms affects your legal rights as a consumer.

1. About us

Japanese Film Club is run by MadeGood Films Ltd, a company registered in England and Wales (company number 06728966), with its registered office at 1b Unit 2, Shelford Place, London N16 9HS, United Kingdom. [VAT number: add once the VAT registration comes through.]

You can contact us at info@japanesefilm.club, or tickets@japanesefilm.club about tickets.

2. Your account

  • You need an account to rent or buy films. You must give a valid email address and keep your password secret.
  • You’re responsible for anything done with your account. If you think someone else has used it, tell us straight away.
  • We may suspend or close an account that is used to break these terms, for example to share films or resell tickets. We’ll tell you why, unless the law stops us.
  • You can close your account at any time by emailing us. Closing it ends your access to films you have rented or bought.

3. Prices and payment

  • Prices are in pounds sterling and include VAT where it applies. The price you pay is the one shown at checkout.
  • Payments are taken by Stripe. We never see your card details.
  • Your contract with us starts when we email you to confirm your order.
  • If we’ve made an obvious mistake with a price, we’ll contact you before going ahead. You can then cancel and get a full refund.

4. Cinema tickets

  • No refunds or changes. Tickets are for an event on a specific date, so the legal 14-day right to cancel doesn’t apply. We can’t refund or change tickets after payment.
  • If a screening is cancelled or moved: if we or the venue cancel a screening, you’ll get a full refund. If it’s moved to another date or venue, or the film changes, you can choose a refund instead of going.
  • Your ticket is emailed to you after payment. Show it on your phone or on paper at the venue. If you can’t find it, email tickets@japanesefilm.club.
  • Sales close 30 minutes after the screening’s start time. If you arrive late, the film may already have started, and we can’t refund for missed time.
  • Age ratings: some films are rated 15 or 18. Venues may ask for proof of age and can refuse entry to anyone under age. No refund is due if this happens.
  • Venue rules: the cinema’s own rules apply on the day, including its rules about seating, food and drink, and behaviour.
  • Resale: tickets are for personal use. Don’t resell them for profit. We may cancel tickets that are resold this way, without a refund.

5. Renting and buying films to watch online

Rentals

  • You have 30 days from purchase to start watching a rental.
  • Once you start, you have 48 hours to finish it. After that, access ends.

Buying a film (“Buy”)

  • Buying a film lets you watch it on our site whenever you like, with no time limit.
  • Films you’ve bought stay available to you, even if we later stop selling or renting them.
  • “Buying” a film gives you the right to stream it on our site. It doesn’t let you download it or own a copy.

Your right to cancel

  • Normally you have 14 days to cancel an online purchase. For film rentals, you can cancel within 14 days of paying and get a full refund, as long as you haven’t started watching. To cancel, email info@japanesefilm.club. When you first press play, we’ll ask you to confirm that starting the rental ends your right to cancel. For films you buy, you can’t cancel once you’ve paid. At checkout we’ll ask you to agree that you want access straight away and that you lose your right to cancel, and we’ll confirm this in your receipt email.

How you may watch

  • Films are for private, personal viewing only. You must not show them in public or charge others to watch.
  • Don’t copy, download, record or share films, or share your account so others can watch.
  • Films can only be watched in the United Kingdom.
  • You need a reliable internet connection and an up-to-date web browser. We’re not responsible for problems caused by your own equipment or internet connection.

If something goes wrong

  • If a film won’t play, or plays with faults we cause, email info@japanesefilm.club. We’ll fix it or restore your access. If we can’t, we’ll extend your rental or give you a refund. This is in line with your rights under the Consumer Rights Act 2015.

6. Our shop

  • Delivery: we deliver in the UK only. Delivery costs £3.99, or is free on orders over £50. Delivery usually takes 2 to 4 working days.
  • Changing your mind: you can cancel your order for any reason within 14 days of receiving it. Email us to say so, then send the items back within 14 days of telling us. We’ll refund the price and the standard delivery cost within 14 days of receiving the items back (or proof you’ve sent them). You pay the cost of returning items, unless they’re faulty or wrong. We may reduce the refund if items are damaged from being handled more than you’d need to check them in a shop.
  • Faulty or wrong items: you’re entitled to a refund, repair or replacement under the Consumer Rights Act 2015. If an item is faulty, tell us within 30 days of delivery for a full refund. We’ll pay the return postage.
  • Lost parcels: if your order doesn’t arrive, tell us and we’ll resend it or refund you.

7. Using our website

  • The website, its text, images and design belong to us or to the companies that license them to us. Don’t copy or reuse them without permission.
  • Don’t misuse the site, for example by trying to get around security, using automated tools to buy tickets, or uploading anything harmful.
  • We try to keep the site running, but we can’t promise it will always be available or free of errors.

8. Our responsibility to you

  • If we break these terms, we’re responsible for loss or damage you suffer that was a foreseeable result. We’re not responsible for loss that wasn’t foreseeable.
  • We sell to individuals for private use only. We’re not responsible for any business losses.
  • We don’t limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn’t allow us to limit.
  • We’re not responsible for delays or failures caused by events outside our control. If this affects a screening or your access to a film, we’ll tell you and offer a refund for anything you can’t use.

9. Complaints and disputes

  • If you have a complaint, email info@japanesefilm.club. We aim to reply within 2 to 5 working days.
  • These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring them in your local courts.

10. Changes to these terms

We may update these terms from time to time. The terms that apply to a purchase are the ones on the site when you made it. If we change the terms of an ongoing service, such as a subscription, we’ll tell you in advance.

See also our Privacy policy and Cookie policy.